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Back to Home Buy Reward Loyalty

Redemption Codes.

Award points to customers using verbal 4-digit codes

Jan 5, 2026

Redemption codes let staff award loyalty points to customers without scanning a QR code. Staff generates a simple 4-digit code, tells it to the customer, and the customer enters it later to receive their points.

When to Use Redemption Codes

Redemption codes solve real-world situations where QR scanning isn't practical:

Scenario Why Codes Help
Phone orders Customer isn't physically present to scan
Drive-through Faster than fumbling with phones
Forgot their phone Customer still gets their points
High-volume rushes Verbal codes can be quicker than scanning
Delivery orders Award points for online/phone orders

Think of it as a backup method—QR scanning is faster when possible, but codes ensure no customer misses out.

How It Works

The flow has two parts:

  1. Staff generates a code → tells customer the 4 digits
  2. Customer enters the code → receives points on their card

Codes expire after a configurable period (default: 1-3 days) and can only be used once.

Staff: Generating a Code

From Redemption Codes Page

  1. Go to Redemption Codes in the sidebar
  2. Click Generate Code
  3. Select the loyalty card to add points to
  4. Enter the point amount
  5. Click Generate Code
  6. Tell the customer the 4-digit code (e.g., "0754")

The code now appears in your Redemption Codes list.

Managing Codes

The Redemption Codes list shows all your generated codes:

Column Description
Card Which loyalty card receives the points
Code The 4-digit code
Points How many points the code awards
Expires When the code becomes invalid
Used By Customer who redeemed it (blank if unused)
Used "Not used yet" or the redemption date
Actions Delete unused codes

You can search codes by card name or code number.

Customer: Entering a Code

Customers redeem codes through their account:

  1. Click their account menu (top right)
  2. Select Enter Code
  3. Type the 4-digit code
  4. Click Submit Code

On success, they see: "Code redeemed! You received X points for [Card Name]"

The points appear immediately on their loyalty card.

Common Customer Questions

"Where do I get a code?" From the staff. They'll tell you a 4-digit number when you make a purchase.

"The code doesn't work"

  • Check you entered all 4 digits correctly
  • The code may have expired
  • The code may have already been used
  • Ask staff to generate a new code

Code Expiration

Codes don't last forever. This prevents old codes from being shared or reused inappropriately.

The expiration period is configurable by the platform administrator:

Expired codes cannot be redeemed. Staff should generate a new code if a customer's code expired.

Security Considerations

One-time use: Each code works exactly once. After redemption, it's marked as used.

Expiration: Codes auto-expire to prevent hoarding or sharing.

Audit trail: The system tracks which customer used each code and when.

Staff visibility: Staff can see all codes they've generated and their status.

Best Practices

Tell customers immediately. Don't make them wait—give the code right after generating it.

Keep codes short-term. Same-day or next-day redemption works best. Long-valid codes get forgotten or lost.

Use for exceptions. QR scanning is the primary method. Codes are for when scanning isn't possible.

Print on receipts. If your POS allows it, printing codes on receipts reduces verbal errors.

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