Documentation
Find guidance for every feature, user role, setup step, and configuration option, alongside update and troubleshooting guides.
Browse current documentationDocumentation and support.
Our extensive documentation covers every feature, from setup to day-to-day use. If a built-in feature is not working as expected, we can help investigate.
- Every feature
- Covered in the documentation
- Product support
- Help with product issues
- Contact
- Email in English
Find a guide or get help.
Our extensive documentation covers every feature, from installation to everyday use. If a built-in feature is not working as expected, get in touch.
Help with a product issue
We help when a built-in feature is not working as expected during your support period. You do not need to know the cause of an issue before contacting us.
[email protected]Try the demo
Try the features with sample data and explore the different user roles. The demo is also a useful reference when following a guide.
Explore the demo by rolePurchases and downloads
Contact us if you have trouble with a purchase, license access, or download. You can also email us to report a security concern.
[email protected]What support includes.
During your license's support period, we help when a built-in feature isn't working as expected. This includes problems with the supplied installation and update process.
Our guides explain how each feature works and how to set it up. When investigating an issue, we can help check the relevant settings or clarify a documented setup step. Product support doesn't include personal walkthroughs, training, advice on how to apply the software to your business, ongoing project advice, code reviews, custom development, or hosting management.
Support is by email in English. Please allow several working days for a reply; some requests take longer. Response and fix times vary, and we don't offer urgent or on-call support, calls, screen sharing, or hands-on server work.
Renewal extends the same support and access to updates. It doesn't add priority service or dedicated development time. See the license terms for the full scope.
For custom development or a project built on Reward Loyalty, discuss your project with NowSquare. Custom work requires a separate paid agreement, with scope and availability agreed before work begins.