Documentation
Use current setup, role, feature, update, and troubleshooting guidance before changing configuration or code.
Browse current documentationResource · Support
Start with the support route that fits the problem.
Documentation covers known workflows. Product support handles the maintained software. Custom work starts with a scoped development conversation.
- Product workflows
- Start in documentation
- Licensed support
- Include the license key
- Bespoke work
- Scope with NowSquare
Choose the right route
Start with the source closest to the problem.
A documented workflow, a reproducible product issue, and a custom integration need different kinds of help.
Product support
For a licensed installation, send the license key, the page or workflow, exact steps, expected result, actual result, and relevant error text.
[email protected]Live product check
Use the shared demo to distinguish the standard product workflow from a local hosting, configuration, or source change.
Explore the demo by roleCustom development
A bespoke integration or product change starts with requirements, data flow, ownership, acceptance criteria, and an operating plan.
Discuss custom work with NowSquareSupport boundary
What product support covers.
Product support covers Reward Loyalty behavior, documented configuration, and reproducible issues in the maintained application during the support period attached to the license.
Self-hosting keeps the server, domain, TLS, mail delivery, backups, monitoring, security, release deployment, integrations, and custom source changes with the operator or its technical provider. A hosting problem can look like a product problem, so include the evidence that separates them.
Do not send passwords, private keys, database exports, or customer data by email. Start with redacted logs and the smallest reproduction that demonstrates the issue.