Scanning QR Codes.

Scanning customer QR codes is the primary way you interact with the loyalty system. Every points transaction starts with a scan.

Where Customers Show Their Code

Customers display their QR code from:

• The loyalty card in My Cards (on the website)
• Their phone's camera roll (if they saved it)
• A screenshot

The code contains their unique member identifier.

How to Scan

Option 1: Built-in Scanner

1. Log in to your staff dashboard
2. Tap Scan QR Code
3. Point your camera at the customer's code
4. The system reads the code automatically

Option 2: Phone Camera App

1. Open your phone's standard camera app
2. Point it at the customer's QR code
3. Tap the link that appears
4. You'll be taken to the staff dashboard with the customer loaded

Option 3: USB or Bluetooth Barcode Scanner

If you run your loyalty program from a PC or tablet at the register, a dedicated QR barcode scanner is the fastest option.

1. Connect a USB or Bluetooth QR barcode scanner to your device
2. Open any staff page in your browser
3. Point the scanner at the customer's QR code
4. The browser navigates to the customer's profile

This works on any staff page: dashboard, reward claims, member views. The scanner sends keystrokes to the browser, and the system detects the scan.

What to buy: Any USB or Bluetooth barcode scanner that reads 2D/QR codes. Models from Tera, Netum, Inateck, and Eyoyo work well. Budget options start around $20.

Setup: Plug in (USB) or pair (Bluetooth). The scanner works like a keyboard. If your computer uses a non-English keyboard layout (Spanish, French, German), set the scanner's keyboard country to match. See Troubleshooting below.

Note: The scanner only opens URLs on your own domain. It ignores external URLs for security.

Recommendation: USB barcode scanners are the fastest option for PC-based setups. Bluetooth scanners work well with tablets. For phone-only setups, the standard camera app is easier than the built-in scanner.

After Scanning

Once scanned, you'll see:

• Customer's name
• Their current points balance
• Which loyalty card they're using
• Options to award points or process redemptions

Common Issues

Code won't scan:

• Ensure good lighting
• Ask the customer to increase screen brightness
• Make sure the entire code is visible
• Clean your camera lens

Wrong card:

• The customer may have multiple cards. Ensure they're showing the correct one.

Not authorized:

• The card may belong to a different club. Only cards in your club will work.

Barcode scanner shows garbled URL

If scanned URLs contain wrong characters (e.g., Ñ instead of :, or - instead of /), the scanner's keyboard country does not match your operating system's keyboard layout.

USB barcode scanners send key positions, not characters. When the scanner uses US layout but your computer uses Spanish or another layout, the operating system substitutes special characters.

To fix this:

1. Open your scanner's user manual (paper or from the manufacturer's website)
2. Find the "Country" or "Keyboard Language" programming section
3. Scan the barcode that matches your keyboard layout (e.g., "Spain" or "Germany")
4. The scanner beeps to confirm. The setting saves permanently.

You only need to do this once. QR codes will scan correctly after the change.

Tips

• Keep your device charged. You will use it often.
• Practice with a test account before busy periods
• Have customers prepare their code while waiting in line