Collecting Stamps (For Customers)

Earning stamps is quick and easy. Show your QR code at checkout, and staff will add stamps to your card in seconds. No apps to open, no codes to type—just scan and collect.

The Stamp Collection Process

Every time you make a qualifying purchase, you can earn stamps:

1. Complete your purchase at the register
2. Open your stamp card in your account
3. Tap "Show QR Code"
4. Staff scans your code
5. Stamp is added instantly
6. Your progress updates automatically

The entire process takes less than 5 seconds.

Showing Your QR Code

Accessing Your QR Code

From your stamp card:

1. Log into your account
2. Go to Dashboard or Wallet
3. Tap the stamp card you're collecting for
4. Tap the "Show QR Code" button
5. A large QR code appears on your screen

From your wallet:

1. Navigate to Wallet
2. Find the stamp card
3. Tap to open details
4. Tap "Show QR Code"

Presenting Your Code

Hold your phone screen toward the staff member's scanner. The QR code should be:

• Bright enough — Turn up your screen brightness if needed
• Steady — Hold your phone still while scanning
• Unobstructed — Remove any screen protectors that might interfere
• Full screen — The QR code modal fills your screen for easy scanning

Staff will scan the code with their tablet or phone. You'll see a success message when the stamp is added.

QR Code Expiration

QR codes are valid for 10 minutes after generation. If you opened your code earlier and it's been a while:

1. Close the QR code modal
2. Tap "Show QR Code" again
3. A fresh code generates instantly

This security measure ensures codes can't be reused or shared.

When Stamps Are Added

Stamps are added immediately after staff scans your code. You'll see:

• Success confirmation on your screen
• Updated progress (e.g., "6 of 10 stamps")
• Visual update with the new stamp filled in
• Milestone messages if you've reached 25%, 50%, or 75% completion

If your card is now complete, you'll see a "Reward Ready!" celebration message.

Qualifying Purchases

Not all purchases automatically earn stamps. Check the program requirements:

Minimum Purchase Amount

If the program has a minimum purchase requirement, your transaction must meet or exceed that amount.

Example: Program requires $5 minimum

• Purchase $7 → ✅ Earns stamp
• Purchase $3 → ❌ Doesn't qualify

The minimum amount is shown in the program rules tab.

Maximum Stamps Per Transaction

Most programs award 1 stamp per purchase. Some allow multiple stamps for larger purchases.

Example: Program allows up to 3 stamps per transaction

• Purchase $50 (minimum $10) → Could earn 3 stamps
• Purchase $8 (minimum $10) → Doesn't qualify

Staff will see how many stamps you're eligible for when they scan your code.

Daily Limits

Some programs limit stamps per day to prevent abuse.

Example: Maximum 3 stamps per day

• First purchase today → ✅ Earns stamp
• Second purchase → ✅ Earns stamp
• Third purchase → ✅ Earns stamp
• Fourth purchase → ❌ Daily limit reached

Limits reset at midnight in the business's timezone. You can earn more stamps tomorrow.

If You Don't Have Your Phone

Alternative Methods

If you forget your phone or it's not working, you can still earn stamps:

Provide your identifier:

• Email address
• Phone number
• Membership ID

Staff can manually look up your account and add stamps without scanning a QR code.

Note: This takes slightly longer than QR scanning, but ensures you never miss earning stamps.

Earning Multiple Stamps

Some programs allow earning multiple stamps in a single transaction:

Bulk purchases: If you buy multiple qualifying items, you might earn multiple stamps at once (up to the program's maximum per transaction).

Example: Coffee shop allows 1 stamp per coffee, max 3 per transaction

• Buy 1 coffee → 1 stamp
• Buy 3 coffees → 3 stamps
• Buy 5 coffees → 3 stamps (capped at maximum)

The program rules specify if multiple stamps are allowed.

Checking Eligibility

Before checkout, you can verify if you'll earn a stamp:

1. Review the program requirements in the Rules tab
2. Check if your purchase meets the minimum amount
3. Confirm you haven't reached daily limits
4. Ensure the program is still active (not expired)

Staff will also see eligibility status when they scan your code. If you don't qualify, they'll explain why.

What Happens When You Collect a Stamp

After each stamp is added:

Your stamp card updates:

• Progress bar advances
• New stamp appears filled in the grid
• Current count increases (e.g., 7 → 8)

You might receive notifications:

• Milestone achievements (50% complete!)
• Completion celebrations (Card complete!)
• Reward ready alerts

Transaction is recorded:

• Date and time logged
• Stamp count before and after
• Purchase amount (internal only)

You can view your complete stamp history in the History tab.

Milestone Celebrations

As you progress toward completion, you'll see encouraging messages:

25% complete — "Great start! Keep collecting!" 50% complete — "Halfway there!" 75% complete — "Almost there! Just a few more stamps!" 100% complete — "Reward Ready! Congratulations!"

These milestones keep you motivated and engaged with the program.

Troubleshooting

"QR code won't scan"

Try these solutions:

• Increase screen brightness
• Hold phone steady
• Remove screen protector if it's damaged
• Close and reopen the QR code for a fresh one
• Provide your identifier manually instead

"Stamp wasn't added"

Possible reasons:

• Purchase didn't meet minimum amount
• Daily limit already reached
• Program has expired
• Technical issue during scanning

Ask staff to check the error message. They can see why the stamp wasn't added and help resolve the issue.

"Wrong stamp card was updated"

If you have multiple stamp cards from the same business, make sure you're showing the correct QR code. Each stamp card has its own unique code.

To fix:

1. Open the correct stamp card
2. Show the right QR code
3. Ask staff to add the stamp to the correct program

Tips for Smooth Stamp Collection

Open your QR code before reaching the register — Have it ready when it's your turn to pay.

Mention the stamp card program — Let staff know you're collecting stamps so they remember to scan.

Check your progress after each visit — Verify stamps were added correctly.

Watch for expiration dates — Complete cards before programs end.

Ask questions — Staff can explain program requirements if you're unsure.

Next Steps

• Tracking Your Progress — Monitor your stamp collection
• Redeeming Rewards — Claim your earned rewards
• Stamp Cards FAQ — Common questions answered