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Getting Support

How to get help when you need it.

Dec 5, 2025

When you encounter issues you can't resolve, help is available.

Before Contacting Support

  1. Check the docs. Many common issues are covered in the Common Issues guide.

  2. Review the logs. Check storage/logs/laravel.log for error details. Often the problem is clear from the error message.

  3. Try AI assistance. Tools like ChatGPT, Claude, or Gemini can often interpret error logs and suggest solutions.

Support Scope

Included in support:

  • Issues with the standard functionality
  • Installation problems
  • Bug reports
  • Configuration questions

Not included:

  • Custom development
  • Code modifications
  • Third-party integrations
  • General Laravel/hosting questions

How to Report Issues

When contacting support, include:

  1. Description: What were you trying to do?
  2. Expected behavior: What should have happened?
  3. Actual behavior: What happened instead?
  4. Error messages: Include relevant log entries
  5. Steps to reproduce: How can we see the issue?

Reporting Bugs

Found a bug in the software? Report it through the support channel. Include:

  • Detailed description of the bug
  • Steps to reproduce it
  • Your environment (PHP version, database, etc.)
  • Any relevant log entries

Support Channels

CodeCanyon Support

For purchasers, submit a support ticket through CodeCanyon:

Submit Support Ticket

Response times vary. Please allow time for review.

Documentation

This documentation is continuously updated. Check back if your issue isn't covered—it may be added in future updates.

Self-Help Resources