Maintained answers · Customer wallet and sign-in
Explain how customers enter the browser wallet, keep several programs together, use saved cards offline, and remain isolated between businesses.
Questions and answers
Product behavior, requirements, pricing, and integrations can change. The contextual link in each answer is the maintained next step.
Answer 01
Direct linkNo. Customers can open the Reward Loyalty wallet in a web browser without installing a native app.
They can add the progressive web app to a home screen for an app-like shortcut and the best offline experience. The member guide explains installation and offline use.
Answer 02
Direct linkCustomers enter their email address and verify a six-digit one-time code; email OTP is the default sign-in path.
A customer can start from a business or program QR code or link instead of registering in advance. The account is then available from the same installation’s member wallet. Follow the current member sign-in steps.
Answer 03
Direct linkYes, when those businesses use the same Reward Loyalty installation. One member account can hold separate loyalty cards, stamp cards, vouchers, and prepaid passes from several businesses in one wallet.
Balances and program records remain separate; points are not pooled between businesses. Read the shared-wallet architecture for the customer and operator boundaries.
Answer 04
Direct linkCustomers can display cards, passes, saved vouchers, and cached QR codes after visiting them while connected.
The saved view can be stale until the device reconnects. Staff still need an internet connection to credit points, add stamps, redeem rewards, or record a pass use. Review the offline wallet guidance before making an offline-service promise.
Answer 05
Direct linkNo. A partner sees its own customer relationship, programs, and transactions, not the customer’s activity with another partner.
The server enforces partner isolation. Installation administrators can have platform-wide access, so operators still need appropriate privacy, access, and staff processes. The shared-wallet guide documents who can see what.
Other answer topics
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