Documentation.
Install, configure, operate, update, and extend Reward Loyalty.
Your first installation.
Prepare a server and put Reward Loyalty on it, then keep it current.
Find your next task.
Start here
What Reward Loyalty is, who it is for, and the ideas the rest of the manual builds on.
Install Reward Loyalty
Prepare a server and put Reward Loyalty on it, then keep it current.
Guides by role
One place for each person who uses Reward Loyalty: the administrator who runs the installation, the partner who runs a business, the staff member at the counter, and the member who collects the rewards.
Loyalty programs
Points, stamps, vouchers, and prepaid passes: every kind of program a business can run.
Loyalty cards
Points-based loyalty programs for earning and redeeming rewards.
Stamp cards
Digital punch card programs for collecting stamps and earning rewards.
Vouchers
Digital discount codes, batch campaigns, QR code claiming, and promotional vouchers for marketing at scale.
Prepaid passes
Staff sell visit passes, unlimited memberships or fixed monetary credit at the counter. Track visits or credit; monetary credit has no expiry.
Engagement and communication
Bring members back: achievements, referrals, segments, automatic messages, and email campaigns.
Achievements
Recognize loyal customers with milestones, weekly runs, and optional rewards.
Member referrals
New customers by word of mouth, with point rewards for referrers and referees.
Member segments
Save a named audience built from how members behave, then reuse it to filter the member list and target email campaigns.
Automated member messages
The emails the app sends members on its own: what triggers each one, and how to keep them arriving.
Email campaigns
Send targeted promotional emails to your loyalty program members.
Cards and QR
How a member is identified at the counter: member cards, QR studio, and Google or Apple Wallet passes.
Member cards
Physical and virtual member cards. One code that identifies a member across a QR, a barcode, an NFC tag, a magnetic stripe, and a typed number.
QR studio
Find, customize, download, and print a QR code for every program you run, plus a staff sign-in code.
Google Wallet passes
Give members a Google Wallet pass for their card, set it up, design it, and fix delivery problems.
Apple Wallet passes
Set up signed Apple Wallet passes, give businesses design controls, and help members add them safely.
Integrations and APIs
Connect a store or POS system and build on top of the platform with webhooks and the two APIs.
Commerce and POS integrations
Connect your loyalty program to outside tools and services.
Webhooks
Send signed loyalty events to Zapier, Make, or your own tools after loyalty activity.
Agent API
The machine-to-machine API that Integration API keys open, for POS systems, automation platforms, connected apps, and AI agents.
REST API
The session-token REST API for custom frontends and integrations. For machine-to-machine access, see the Agent API.
Platform operations
Run the installation itself: settings and branding, plans and billing, logs, and health and security.
Platform settings and branding
Make the installation your own: branding, the public homepage and business listings, languages, email delivery, cookie consent, and installation-wide settings.
Plans and billing
Set up plans, choose how businesses pay, and manage subscriptions from the admin dashboard.
Activity logs
Track and analyze activity and user actions across your install.
System health and security
Keep the installation healthy and locked down: Health Center checks, security monitoring, and session locking.
Help and releases
Fix problems, read what changed, and understand version 5.
Take the docs with you.
Every page of the 5.x documentation as one PDF, included with a license. Get it in the download center.