Documentation and support.

The full documentation covers every feature, including setup, use, and configuration. Start with the guide for the part of the product you're working with.

During your license's active support period, we help when a built-in feature is not working as expected. Use the support page to tell us what happened and what you expected. This includes issues with the supplied installation and update process.

Messages from your partners: Businesses on your installation contact you through Support tickets. Their support comes from you. This page explains how license holders get product support from the Reward Loyalty team.

What support includes

Our guides explain how each feature works and how to set it up. When investigating a problem, we can help check the relevant settings or clarify a documented setup step. This includes problems with supplied API endpoints. You do not need to know the cause before contacting us.

Product support does not include personal setup walkthroughs, training, advice on how to apply the software to your business, ongoing project advice, programming tuition, code explanations or reviews, custom development, debugging modified code or custom integrations, or hosting administration. You or your developer handle installation, operation, and changes to the code.

For custom development or a project built on Reward Loyalty, discuss your project with NowSquare. Custom work requires a separate paid agreement, with scope and availability agreed before work begins.

Please allow several working days for a reply; some requests take longer. Response and fix times vary, and we don't offer urgent or on-call support.

We handle support by email in English. We do not provide calls, screen sharing, or hands-on access to customer servers. Renewal extends the same product support; it does not include priority service or dedicated developer time.

For DNS, web-server, or certificate changes, contact your hosting provider. The server requirements explain what the application needs.

What to include in an issue report

• License: Your license key, sent through the support contact channel, not in a public post.
• Version: The Reward Loyalty version you use.
• Where it happens: The page and account role, such as partner or staff.
• Steps: What you selected before the problem occurred.
• Result: What you expected and what happened instead.
• Error: The message shown, with the time of the error.
• Hosting: Your provider, package, control panel, and PHP version, if known.

For example: “As a partner, I open a loyalty card, change its name, and select Save. I expect the new name to appear. Instead, the page shows error 500.”

A screenshot can help when the problem concerns layout or a missing control. Remove personal details before sharing it. You can report a suspected defect without knowing its cause.

Check the logs

For a server error, look in storage/logs/laravel.log. Find the entry with the matching date and time. Include that entry and any related error details in your request.

Keep the original log. You do not need to delete it or send the entire file.

Before sharing: Remove passwords, API keys, login links, and customer details from logs and screenshots. Do not send hosting credentials. We do not access customer servers.

Compare with the demo

If practical, try the same steps on the demo. Tell us whether you can reproduce the problem there. This check is optional.

A problem that occurs only on your installation can depend on its data, version, settings, or hosting. Reproducing it on the demo is not a requirement for reporting it.

Contact channels

Use the support page for software issues, purchases, license access, downloads, and security reports. You can still contact us about purchases, access, downloads, or security after your product support period ends.

For a common error, check Common issues or Sign-in problems.