Help & support.

Help & support is how a partner reaches the person who runs the platform. It is a short form in the partner dashboard, and it works on every plan.

Sending a message

Open your account menu at the bottom of the sidebar and choose Help & support, then New message. Fill in three things:

• Topic: pick what the message is about (billing, a technical issue, your account, feedback, or something else).
• Subject: a short headline.
• Message: describe your question or problem.

Press Send message. That is all. You do not fill in your name, email, business, or plan. Those are attached for the operator automatically.

What the operator receives

The message is emailed to the operator's contact address with you set as the reply-to, so a plain reply reaches you at your account email. Along with your subject and message, the email carries the details the operator needs to help without asking:

• Your business name
• Your plan
• Your language and time zone
• The app version you are on

Every message is also stored, so nothing is lost if email is slow or misconfigured.

Getting a reply

When the team replies, you get an email and the reply also appears in Help & support in your dashboard, where you can read the whole thread and reply back. Your past messages stay there too, so you can pick up a conversation any time. Reply from your dashboard to keep your message in the thread. The emails are notifications: the system does not read incoming email, so a reply you send to the email will not be added to the ticket.

For operators

Partner messages and website contact-form messages land in one inbox: Support tickets in the admin. Open a ticket to read the thread, reply, set its status and assignee, or leave an internal note the customer never sees.

See Support tickets for the full operator guide, including how replies are delivered and how to set your contact address.