Viewing activity logs.

The activity log list provides detailed access to every action recorded in your system. Use search and filtering tools to find exactly what you need.

Accessing activity logs

Administrators: Navigate to Activity logs in the admin sidebar.

Partners: Navigate to Business → Activity logs in the partner sidebar to view logs for your business.

Note: Partners require the Activity Log permission to access this feature. Administrators can enable this in partner settings.

Searching activity logs

Use the search bar to find a description, a translated category or event, or a supported user or subject name. Search preserves each role's existing log access. Deleted related records cannot supply a current name; their recorded description and identifiers remain part of the audit history.

Example searches:

• "Card was updated": Find all card updates
• "Member was created": Find new member registrations
• "Reward was deleted": Find deleted rewards
• "Login failed": Find failed authentication attempts

Search results appear as you type.

Filtering activity logs

Click Filters (next to Export) to open the filter panel, then combine any of the filters below to narrow down results. Each filter you add shows as a removable chip below the header, and a count appears on the Filters button. Date filters use your account time zone and include the whole selected local day.

Category filter

Filter by resource type:

Event filter

Filter by action type:

Sign-ins through emailed login links, such as the links in store integration emails, log as the standard Login event; only one-time-password sign-ins get the separate OTP Login event.

Note: Event and category names show in your configured language across the analytics dashboards and the log viewer. Each one is stored under a fixed English identifier that never changes, so the record, the CSV export, and the Agent API stay stable in any language. See Log entry language and format for details.

Monetary pass events

Select Prepaid passes, then choose the monetary issue, spend, reversal, refund, sale, setup, or oversight event. Labels appear in your language; exports keep stable codes such as money_spent and money_refund_prepared. A pending refund records a reservation and business action to finish, not a completed external payment.

Financial event details include currency, integer amounts and balance changes where relevant, with pseudonymous record IDs. They do not include payment references or member names. Use the authorized monetary record or financial export for reconciliation. A generic User field may show System because these entries do not attach a named user.

Administrators can find Monetary operation denied under Authentication. That event records a failed authorization or restriction check and no financial mutation.

User type filter

Filter by who performed the action:

Note: "System" appears as a user name for automated processes, but you cannot filter it on its own.

Subject type filter

Filter by what was affected:

Understanding the results table

The list starts with Activity, User, Subject and Date.

Activity describes what happened in the configured language. Category and Event remain available as secondary information; on phones, open Details to see them.

User identifies the person who performed the action. A genuine event without a named actor shows System. An event whose recorded actor no longer exists shows an unavailable-user label.

Subject identifies the affected record where the log permits it. Historical identifiers remain available when the record no longer exists.

Date shows when the activity occurred in your account time zone. Open the detail view for the full timestamp, request IP address and other permitted technical details.

Viewing activity details

Click on any activity row to view full details:

Changes Section For update events, see what changed:

• Old value (before the change)
• New value (after the change)

Technical Details

• Full timestamp
• User agent (browser/device)
• IP address
• Database IDs

Purging old logs (administrators only)

Administrators can review old activity logs before deleting them:

1. Open Activity logs in the admin sidebar.
2. Select Purge old logs.
3. Review Records to delete, Older than and the cutoff date. Breakdown by category shows the affected categories in the selected language.
4. Select Purge [count] records.
5. Select Delete in the confirmation dialog. Choose Cancel to keep the records.

If no records qualify, the page shows No old records to purge and hides the purge button.

Permanent deletion: Export any entries you must retain before confirming. The purge keeps records within the configured retention period, with a minimum of 90 days. It removes activity log entries only. Monetary balances and financial journals remain.

Common use cases

Finding who changed something

1. Filter by Subject Type (e.g., Card)
2. Filter by Event (Updated)
3. Search for the item name if known
4. Review user names and timestamps

Investigating failed logins

1. Filter by Category: Authentication
2. Filter by Event: Login Failed
3. Look for patterns (same IP, same email)
4. Check timestamps for attack timing

Tracking new registrations

1. Filter by Category: Members
2. Filter by Event: Created
3. Review registration dates and sources

Auditing deletions

1. Filter by Event: Deleted
2. Review what was removed
3. Identify who performed deletions
4. Understand the context from related activities

Monitoring voucher usage

1. Filter by Category: Voucher Redemptions
2. Filter by Event: Voucher Redeemed
3. Review redemption patterns and timing

Tracking tier progression

1. Filter by Category: Member Tiers
2. Filter by Event: Tier Upgraded or Tier Downgraded
3. Monitor member progression through your loyalty tiers

Related topics

• Activity logs overview: Introduction to activity logging
• Activity analytics: Visual insights and metrics