Analytics & history.

Analytics show you how your passes sell and how customers use them. The transaction history is the ledger behind those numbers. Both live in the Prepaid passes menu, beside the same pages your other card types have.

Analytics overview

Access pass analytics from Prepaid passes > Analytics in the partner sidebar, or from the Analytics dropdown on your dashboard.

The overview shows one card per pass product, rendered in its real design, with the numbers that matter at a glance:

Each card links to its detail page and to the product editor.

Understanding each metric

Product page views

How many times the pass's public product page was opened. One view per visitor per session, so repeat opens by the same person do not inflate the number.

Why it matters: the product page is the top of your funnel. If you print the counter QR, views tell you how many customers scan it.

Interpretation:

• High views, few sales: the offer gets attention but the price or shape may not convince
• Few views, steady sales: staff sell it well; the printed QR could bring more
• Views climbing after a window sticker went up: the sticker works

Passes sold and revenue recorded

How many passes staff sold, and the sum of the amounts they recorded at the till.

Why it matters: passes are prepaid money. Sales tell you how much commitment customers buy up front.

Remember that the platform records prices without charging anyone, so the revenue figure reflects what staff entered at the counter, including any discounts they gave.

Visits used

How many visits staff ticked off. Undone scans are netted out, so the number reflects real visits.

Why it matters: sold passes only build loyalty when they get used. Sales without visits mean customers forget they own the pass; a reminder at the counter helps.

Active passes and expiring soon

How many sold passes are usable right now, and how many of those enter their final week with visits left.

Why it matters: active passes are guaranteed return visits. The expiring-soon count tells you how many customers are about to get their one reminder email.

Note: The expiring-soon count includes unlimited passes in their final week, while the reminder email goes only to passes with visits left. An unlimited pass shows up in the count without triggering a reminder.

Unused expired visits

Visits customers paid for that expired before they were used.

Why it matters: this is breakage. It is margin today and disappointment tomorrow. A number that stays high means customers buy passes they cannot finish; a smaller pass or a longer validity window often fixes it.

The detail page

Click View Details on any product to open its dashboard:

• A grid of KPI tiles: page views, passes sold, revenue recorded, visits used, passes active now (with expiring-soon), and unused expired visits. Views, sold, and visits used each carry a period-over-period trend; the revenue tile shows the period's sum without a comparison badge
• A views chart for the selected period
• A Recent Activity feed of the latest sales and visits for this product, with a link to the full transaction ledger
• Edit the product or open its public page from the header

Time periods

The period selector covers today, yesterday, this and last week, this and last month, and this and last year. Weeks run Monday through Sunday.

Views, passes sold, revenue recorded, and visits used all follow the selected period. Views, sold, and visits used add a percentage comparison against the period before; revenue recorded carries no comparison. Active passes and unused expired visits stay as current totals, because "usable right now" has no period.

Sorting & filtering

Sort the overview by views, last viewed, name, most or fewest sold, highest or lowest revenue, or creation date. The Active toggle, beside the sort menu, hides deactivated products. Your sort and filter choices are remembered.

Transaction history

Prepaid passes > Transaction History is the pass ledger: every sale, every visit, every undo, every expiry, with the pass, the member, the visit count, and the staff member per entry.

The ledger is append-only. Corrections add an offsetting entry instead of editing history, so the numbers in analytics always reconcile with the ledger.

The page works like the other transaction histories: full-text search across what you see on screen (including translated event labels), sortable columns, a detail view per entry with the before and after counts, and CSV, TSV, or JSON export. See Data export & Ledger History for the export mechanics.

One member's pass

The ledger covers every pass at once. To work with a single one, open it from the member list. The Prepaid passes column shows the passes each member holds with you, and selecting a pass opens its own visit history: the sale, every visit, any correction, and the expiry, for that one pass and member.

The page carries a Delete last visit action. It returns the most recent visit to the member's balance and records the correction as its own ledger entry, so a counter miscount gets fixed without rewriting history. You open this for oversight, the same as the wider ledger. Staff don't use this page. They have their own counter-side visit history with a one-tap Undo recent visit correction (see Selling and scanning).

This visit history also shows any private photo or note your staff attached to a sale or a visit, on the sale and visit entries. A photo appears as a small thumbnail; click or tap it to open the full-screen viewer, then use the arrows (or swipe) to move between photos and Escape (or swipe down) to close. These are internal: they appear here and on the staff counter view for your team, and never on the member's own pass page. Photos are kept private and served only over a signed, back-office-only link scoped to your business.

Related topics

• Partner setup: Creating and designing pass products
• Selling and scanning: The counter workflows behind these numbers
• Admin setup: The platform-wide ledger for administrators
• FAQ: Common questions