Understanding clubs.

Clubs are organizational units that connect staff members to loyalty cards, vouchers, and passes. Every card, voucher, and pass belongs to a club, and staff can only work with the ones in their assigned club.

What are clubs?

Clubs represent distinct business locations or units. They create boundaries that determine which staff members can award points, add stamps, and process redemptions for which cards.

Think of clubs as:

• A location, venue, or department
• Physical store locations
• Restaurant branches
• Service centers
• Individual franchises
• A team within one business

The Club name organizes your team internally; it does not identify your business to members. Customer-facing merchant identity uses the Partner/business name. If you explicitly enable a Club's public location override, its name can appear as operational location information. Use a name your team will recognize. Most businesses need only one Club.

What clubs can do:

• Organize staff by location
• Create loyalty cards and stamp cards
• Create promotional vouchers and discount codes
• Track analytics per location

Why clubs exist

Clubs solve multi-location business challenges.

Without clubs: Any staff member could award points on any card, even for locations they don't work at, which invites fraud and confusion.

With clubs: Each location has its own club, and staff at Location A can only interact with Location A's cards.

graph TD
    P["Partner: coffee chain"] --> C1["Club: Downtown Store"]
    P --> C2["Club: Mall Location"]
    C1 --> S1["Staff: Alice, Bob"]
    C1 --> K1["Downtown Loyalty Card"]
    C2 --> S2["Staff: Carol, Dave"]
    C2 --> K2["Mall Loyalty Card"]

Example

A coffee chain has three locations:

Alice at Downtown can only award points for the Downtown Loyalty Card. She cannot interact with the Mall or Airport cards.

Creating clubs

1. Go to Clubs in the partner sidebar
2. Click Create
3. Enter a name (e.g., "Downtown Store" or "Main Location")
4. Click Save

When editing an existing Club, use Details, Member messages and Automated rewards. Where Location is available, it controls the Club's public override of your Business settings. With the override off, the Club inherits the business schedule. With it on, unset Club hours remain unknown; they do not publish suggested hours or inherit the business schedule. Member messages contains the receipt, progress, welcome, reward-ready, pass and tier switches. Automated rewards contains activation nudges, birthday rewards and win-back rewards where available. Creating a Club keeps the short name-and-active form. In the long editor, Save changes and Cancel stay within reach while you move through the sections.

Single location setup

Even with one location, you need one club, because every card must belong to a club for staff assignment and access control. New Partner accounts receive an active Main Club automatically, with its name localized to the Partner's language. You can use it for your programs and staff immediately. When it is your only Club, program and staff forms select it automatically and lists omit the repetitive Club column.

Assigning staff to clubs

When creating or editing a staff member:

1. Go to Staff in the partner sidebar
2. Create or edit a staff member
3. Select which club they belong to if your account has more than one Club
4. Save

Staff members can only see and interact with cards in their assigned club.

The Staff list starts with each person's name and avatar, then Club, Active and Last login. Never means they have not signed in. On phones, Details shows their email. Open the account's View action to inspect its login count. The Club column remains visible when you manage more than one club.

Assigning cards to clubs

When creating a loyalty card or stamp card:

1. Select which club it belongs to if your account has more than one Club
2. Only staff in that club can award points/stamps
3. Customers see no difference; they collect as usual

Multiple clubs, one wallet

Clubs create strict operational boundaries: staff in Club A can only award points, add stamps, and redeem the cards, vouchers, and passes that belong to Club A. They cannot touch another club's cards, vouchers, or passes.

What does scale well across locations is the customer wallet:

• Customers can have cards from multiple locations in one account
• Each location still runs its own program and redemption rules

If you want a customer to redeem at multiple locations, the usual approach is to create a program structure that matches your operations (for example: a card per location, or a location-independent program managed by the location that owns it).

Best practices

Use clear names. Pick location names or identifiers your staff will recognize.

One club per physical location. This is the most common setup. Each store, branch, or venue gets its own club.

Keep it simple. Only create clubs when you need staff separation. One location with one team? One club is enough.

Be consistent. Use the same naming convention across all clubs (e.g., "City - Street Name" format).

Related topics

• Understanding networks: How networks group clubs
• Managing staff: Creating staff accounts
• Creating loyalty cards: Assigning cards to clubs