Frequently asked questions.

Find answers to frequently asked questions about digital stamp cards, from earning stamps to claiming rewards.

Getting started

What is a stamp card?

A digital version of traditional punch cards where you collect virtual stamps with each qualifying purchase. Complete your card to earn rewards. No paper cards to lose or forget.

How do I join a stamp card program?

You don't need to join by hand. Make a qualifying purchase, show your QR code to staff, and the card lands in My Cards when you receive your first stamp. You can also add cards by hand before your first purchase by clicking Add to My Cards.

Where can I find available stamp card programs?

Check the homepage for featured programs or browse My Cards to see programs you've added. Programs appear when businesses create and activate them.

Can I participate in multiple stamp card programs?

Yes. You can collect stamps from multiple businesses at once. Each program tracks on its own with its own requirements and rewards.

Collecting stamps

How do I earn stamps?

Make a qualifying purchase at a participating business, show your QR code to staff at checkout, and they'll scan it to add stamps to your card.

What is a qualifying purchase?

A purchase that meets the program's requirements. This often means:

• Meeting minimum purchase amount (if applicable)
• Buying eligible products or services
• Not exceeding daily stamp limits

Check the program's Terms tab for specific requirements.

Can I earn stamps without my phone?

Yes. Provide your email address, name, or membership ID to staff. They can look up your account by hand and add stamps without scanning a QR code.

Why didn't I receive a stamp?

Common reasons:

• Purchase amount was below the minimum requirement
• You reached the daily stamp limit
• The program has expired
• Technical issue during scanning

Ask staff to check the error message. They can see why the stamp wasn't added.

Can I earn multiple stamps in one purchase?

Some programs allow multiple stamps per transaction, often for bulk purchases. The program's maximum stamps per transaction setting determines this. Check the Terms tab for details.

Do stamps expire?

Two separate rules can apply, and the card's Terms tab shows which:

• Program end date: Earning stops when the program ends, but your collected stamps stay and earned rewards remain redeemable.
• Inactivity expiry: Some programs clear your collected stamps after a period without visits (each new stamp restarts the countdown). This is the only rule that removes stamps.

Tracking progress

Where can I see my stamp collection?

View your stamps in two places:

• My Cards: Quick overview of all your stamp cards, organized by business
• Stamp card detail page: Full progress with visual stamp grid

How do I know how many stamps I need?

Your stamp card shows:

• Current stamps collected
• Total stamps required
• Stamps remaining
• Progress percentage

Example: "7 of 10 stamps" means you need 3 more stamps to complete the card.

Can I see my stamp history?

Yes. Open your stamp card and tap the History tab to see:

• When each stamp was earned
• Bonus stamps and adjustments
• Reward redemptions
• Card completions

Milestone celebrations (50% and 80%) arrive as notifications and are not listed in history.

What happens if I delete the app or clear my browser?

Your stamps live in your account, not on your device. Sign in from any device to access your stamp cards and progress.

Rewards

What types of rewards can I earn?

Two types:

• Points rewards: The system credits your loyalty card
• Physical rewards: Free products, discounts, or services you claim in person

How do I know what reward I'll get?

Your stamp card shows the reward:

• Reward title (e.g., "Free Large Coffee")
• Reward description with details
• How to claim instructions

When do I receive my reward?

Points rewards: The moment you collect your final stamp Physical rewards: Visit the business and show your reward QR code to staff

Can I choose my reward?

No. Each stamp card program has one reward the business sets. If you want different rewards, look for other stamp card programs.

Do rewards expire?

No. The system credits points rewards at once (and they follow the loyalty program's rules from there). Earned physical rewards stay on your card until you claim them, even if the program has ended.

Can I save up multiple rewards?

Yes. Rewards accumulate: each time you complete the card, one more reward joins your Rewards ready count. Claim them whenever it suits you.

What happens to my stamps after I claim a reward?

Nothing. The card already reset when you completed it (extra stamps carried over), so claiming only reduces your Rewards ready count. Your current progress stays where it is.

Program requirements

What is a minimum purchase amount?

Some programs require you to spend a certain amount to earn a stamp. If your purchase is below this amount, you won't receive a stamp.

Example: Minimum $5 purchase means a $3 transaction doesn't qualify.

What are daily limits?

Some programs cap how many stamps you can earn per day to ensure fair use. Limits reset at midnight in the timezone of the business's installation.

Example: Maximum 3 stamps per day means your fourth purchase that day won't earn a stamp.

How do I know if a program has special requirements?

Open the stamp card and tap the Terms tab. This shows:

• Minimum purchase amounts
• Daily limits
• Validity periods
• Qualifying purchase criteria
• Terms and conditions

Can program requirements change?

Businesses can update program settings. Changes apply to future stamps, not stamps you've already collected.

Technical issues

My QR code won't scan

Try these solutions:

• Increase screen brightness
• Hold your phone steady
• Remove damaged screen protectors
• Provide your identifier by hand instead

Stamps were added to the wrong card

If you have multiple stamp cards from the same business, ensure you're showing the correct QR code. Each program has its own unique code.

If stamps landed on the wrong card, ask staff or contact the business. They can help correct the error.

My stamp card disappeared

Possible reasons:

• The business deleted the program
• The program expired
• You completed and claimed the reward (check your history)

If none of these apply, contact support.

Progress isn't updating

Try these steps:

1. Refresh your account
2. Log out and log back in
3. Check your internet connection
4. Verify stamps were added (ask staff)

If the issue persists, contact support with transaction details.

Account and privacy

Can I transfer stamps to another account?

No. Stamps stay tied to your account; you cannot transfer or share them.

Can I share my QR code with someone else?

No. Your QR code is personal: anyone who scans it adds stamps to your account, not theirs. Keep it to yourself so your stamps land on the right card.

What information do businesses see when I collect stamps?

Businesses see:

• Your name and account identifier
• Current stamp count
• Eligibility status
• Transaction history for their programs

They don't see your activity with other businesses.

Can I delete my stamp card history?

No. Transaction history is permanent for audit and compliance purposes. However, you can stop participating in a program at any time by not collecting more stamps.

Program management

Can I remove a stamp card from My Cards?

Yes. Open the card and click Remove from My Cards. Your progress stays saved, so you can re-add the card anytime and continue where you left off.

What happens if a business deletes a stamp card program?

If you have uncollected stamps:

• The business removes your stamps in most cases
• You cannot earn more stamps
• Unclaimed rewards may become unavailable

If you have a pending reward, claim it before the business deletes the program.

How do I know if a program is ending soon?

Open the card's Terms tab: programs with an end date show it there. After the end date, earning stops, but your collected stamps stay and earned rewards remain redeemable.

Combining with other features

Do stamp cards work with loyalty cards?

Yes. Many businesses offer both:

• Loyalty cards: Ongoing point accumulation
• Stamp cards: Quick, achievable rewards

They work on their own and complement each other.

Do stamps count toward tier progression?

If the stamp card awards points as a reward, those points count toward tier progression. The stamps themselves don't affect tiers, only the points you earn.

Can I use stamps and loyalty points together?

They're separate systems:

• You collect stamps on stamp cards
• You earn points on loyalty cards

However, completing a stamp card may award loyalty points, which then work with the loyalty program.

Best practices

How can I complete stamp cards faster?

• Make regular purchases at participating businesses
• Check for programs with lower stamp requirements
• Look for programs allowing multiple stamps per transaction
• Watch for bonus stamp promotions

Should I focus on one stamp card or collect from multiple programs?

It depends on your preferences:

• Focus on one: Complete cards faster for quicker rewards
• Collect from multiple: Diversify and earn rewards from different businesses

Both approaches work. Choose what motivates you.

How do I stay updated on new stamp card programs?

• Check your homepage often for featured programs
• Enable notifications for program announcements
• Browse businesses you frequent
• Ask at checkout if they offer stamp cards

More help

If your question isn't answered here:

• Check the other guides: Detailed information in Overview, Collecting, Tracking, and Redeeming articles
• Contact the business: They can answer program-specific questions
• Reach out to support: For technical issues or account problems

We're here to help make your stamp card experience smooth and rewarding!