Win-Back Rewards.

The win-back reward notices what a busy counter can't: the regular who stopped coming. When a member hasn't visited your business for the number of days you choose, they receive a personal, single-use copy of a voucher you pick, in their wallet and by email, branded with your business name.

How It Works

1. You pick one of your club's vouchers as the win-back gift, set how many days of silence trigger it, and how long the personal copy stays valid.
2. Each day, the platform finds members whose last visit is at least that many days ago.
3. Each eligible member receives their own copy: a fresh code, visible only to them, usable once, valid from the day it is sent for the number of days you chose.
4. The member gets a "we miss you" email with the code and sees the voucher in their wallet. Members who opted out of email still receive the voucher in their wallet.

A visit means checkout activity with your business: earning points or stamps, or redeeming a voucher. Logging in or browsing the wallet doesn't count. The clock measures real visits, not app opens.

The original voucher is only a template: it is never published or redeemed itself, and the personal copies don't clutter your voucher list. Issued win-back vouchers appear in redemptions and the activity log like any other voucher.

Once Per Absence, Never Spam

A member receives at most one win-back voucher per absence. They become eligible again only after they return (earn points or stamps, or redeem a voucher) and then go quiet again for the configured number of days. The issued voucher itself doesn't count as a return; only a real visit does.

The sweep skips members whose last visit is more than 90 days past your threshold. This keeps the message timely: a "we miss you" a year after the last visit reads wrong. It also means enabling the feature on an established club never blasts every member who ever lapsed.

Enabling the Win-Back Reward

Like the birthday reward, the win-back settings appear when editing an existing club, not when creating one: a brand-new club has no vouchers yet, so there is nothing to choose. Create the club, add at least one voucher to it, then come back and edit the club.

1. Go to Clubs and edit the club.
2. Under Win-back voucher, select the voucher to use as the gift. Selecting a voucher enables the reward; choosing No win-back reward disables it.
3. Set Days of inactivity: how long a member must be away before the gift is sent (14–180 days, default 60).
4. Set Win-back voucher validity (days): how long the personal copy stays valid, counted from the day it is sent (1–90 days, default 14).
5. Save.

Any active voucher of the club works as the template: percentage or fixed discounts, a free product, or bonus points. Its title, image, and conditions (such as minimum purchase) carry over to each personal copy.

Who Receives a Win-Back Voucher

A member receives the voucher when all of these are true:

• They joined one of the club's loyalty or stamp cards.
• They have visited your business before (earned points or stamps, or redeemed a voucher). The sweep skips members who only joined a card but never checked in, so the reward can never reach members who don't already know your business.
• Their last visit is at least the configured number of days ago, and no more than 90 days beyond that.
• They haven't already received a win-back voucher during this absence.
• Their account is active and registered.

The sweep processes large clubs in batches of 200 vouchers per club per run; the next run continues where the last one stopped, so it misses nobody.

Scheduling and Hosting

The win-back run is designed for self-hosted reality and works without special server setup:

• With cron configured, it runs every night on its own.
• Without cron, it runs on normal portal traffic: the first admin, partner, or staff activity of the day triggers it in the background.
• Manually, an admin can run it any time from Health Center → Scheduled tasks, which also shows when it last ran and how many vouchers it issued.

The sweep needs no queue worker, and running it more than once is safe: members never receive duplicates within the same absence.

Tips

• Make the gift worth a trip: a free product or a meaningful fixed discount brings people back more often than a small percentage.
• Match the threshold to your visit rhythm: 60 days suits daily-habit businesses like coffee; salons and car care often deserve 90–120.
• Pair it with the birthday reward. Together they cover the two moments a program wins loyalty back: celebration and silence.