Understanding networks.

Networks are the highest level of organization in the platform. They group managers and partners so you can structure multi-location or multi-brand deployments.

graph TD
    A["Administrator"] --> N1["Network: East Region"]
    A --> N2["Network: West Region"]
    N1 --> M1["Manager: East"]
    N1 --> P1["East partners"]
    N2 --> M2["Manager: West"]
    N2 --> P2["West partners"]

What are networks?

Networks are administrative containers that create organizational boundaries. Customers never see them; they carry the structure of large or complex deployments.

Think of networks as:

• Regional divisions (East Coast, West Coast)
• Franchise groups
• Brand categories
• Business units

When to use networks

Single business

You might only need one network, or none at all. For simple setups, you can create partners without a network.

Multiple locations

Create a network for each region. Assign regional managers who can only see partners in their area.

Example:

• Network: "East Region"
• Network: "West Region"
• Network: "Central Region"

Each region has its own managers and partners.

Franchise model

Create a network for each franchisee. Each manages their own partners.

Example:

• Network: "Franchisee - John Smith"
• Network: "Franchisee - Jane Doe"

Franchisees never see each other's data.

Shopping centers

Create a network for the center, with all businesses in that location belonging to the same network.

Example:

• Network: "Downtown Mall"
• Network: "Airport Terminal 2"

Network visibility

Networks are invisible to customers. A customer collecting stamps at a coffee shop has no idea which network that shop belongs to.

Because of this, competitors can coexist on the same platform, and white-label operators keep every group apart.

Creating networks

1. Go to Networks in the admin sidebar
2. Click Add new item
3. Fill in the fields:
   • Name: The network's name. Customers never see it
   • Currency: The primary network's currency is the default for new self-registered partners, who can change it afterward
   • Active: An inactive network blocks member access to loyalty cards, stamp cards, and vouchers from partners in that network
   • Primary: The primary network is the default for new partner registrations
4. Click Save

Assigning managers to networks

After creating a network, assign managers who can operate within it. A manager is an administrator account with the Manager role:

1. Go to Administrators in the admin sidebar
2. Create or edit an account
3. Set Role to Manager
4. Pick one or more networks in the Networks multi-select
5. Click Save

Managers can only see and create partners within their assigned networks.

Best practices

Keep it simple. Only create networks when you need organizational separation. For a single business with multiple cards, networks are unnecessary.

Use clear names. Pick descriptive names like "Downtown District" or "West Coast Region" rather than codes.

Related topics

• Understanding clubs: How clubs work within networks
• Managers: Assigning managers to networks