Administration Overview
Introduction to the admin dashboard and platform management
The admin dashboard is your control center for managing the entire platform. Access it at /admin on your domain.
What Is an Administrator?
Administrators have full system access. They manage the platform itself, not just individual loyalty programs.
What You Can Do
The admin dashboard lets you:
| Feature | Description |
|---|---|
| Manage Networks | Create and organize network groups |
| Manage Managers | Assign managers to networks |
| Manage Partners | Create and oversee partner accounts |
| View All Members | Access any customer account |
| System Settings | Configure platform-wide settings |
| Security | Monitor and protect the platform |
| Activity Logs | View all platform activity |
The Dashboard
When you log in, the dashboard shows:
- Total members across all networks
- Active loyalty cards and stamp cards
- Points issued and rewards redeemed
- Recent platform activity
User Hierarchy
The platform uses a hierarchical structure:
Administrator
└── Manager (optional)
└── Partner
└── Staff
└── Customer
Administrators have full system access.
Managers operate within their assigned network only.
Partners manage their own loyalty programs.
Staff process customer transactions.
Customers collect cards and earn rewards.
See User Roles for detailed permissions.
Key Responsibilities
Creating Networks
Networks group managers and partners for organizational purposes. Use them for:
- Geographic regions
- Brands or franchises
- Client groups
- Business districts
See Understanding Networks for details.
Managing Managers
Managers are administrators with limited scope. They can only:
- Create partners in their assigned network
- View partner data in their network
- Cannot access other networks or system settings
See Managers for details.
Managing Partners
You can:
- Create partner accounts directly
- Assign partners to networks
- View and edit any partner
- Manage partner plans and limits
Configuring Settings
Platform-wide settings include:
- Branding and appearance
- Email configuration
- Security options
- Compliance settings
- Loyalty card defaults
Monitoring Security
Keep the platform secure by:
- Reviewing activity logs
- Monitoring failed login attempts
- Managing user access
- Maintaining data integrity
Related Topics
- Managers — Managing manager accounts
- System Settings — Platform configuration
- Security Monitoring — Protecting the platform
- Activity Logs — Audit trail access