Customers Overview.

As a customer (also called a member), you collect loyalty cards and stamp cards from businesses, earn points and stamps with your purchases, and redeem rewards.

What Is a Customer Account?

Your customer account holds all your loyalty programs in one place. It stores your cards, tracks your points and stamps, and shows your available rewards.

What You Can Do

With a customer account, you can:

Browse available vouchers on the homepage or My Cards.

Navigation

The member experience uses simple header navigation—no sidebar:

Header Navigation:

• Home — Browse available loyalty programs
• My Cards — See all your loyalty cards, stamp cards, and vouchers in one place

Profile Menu (top right):

• My Account (with Profile and Localization tabs)
• Logout

Getting Started

Creating an Account

You don't need to register in advance. Your account is created automatically when you:

1. Scan a QR code at a participating business
2. Click a link to a loyalty card
3. Start using your first program

Just enter your email, verify with a code, and you're set.

Signing In

Already have an account? Sign in anytime:

1. Click Sign In or Log In
2. Enter your email address
3. Click Send me a login code
4. Enter the 6-digit code from your email
5. Access your cards

No password needed—verification codes keep your account secure.

My Cards

My Cards is your personal collection of loyalty programs. It shows only the cards you've added or used.

Page Layout

The My Cards page is organized from top to bottom:

1. Welcome header with your name
2. Quick stats showing your totals at a glance
3. Quick actions for common tasks
4. Loyalty Cards grid
5. Membership Tiers (only if you've earned tier status)
6. Stamp Cards grid
7. Vouchers grid

Quick Stats

Three metric cards show your totals:

These stats reflect only the cards in your My Cards collection.

Quick Actions

Shortcuts to common tasks:

• Account Settings — Update your email, password, and preferences
• Request Points — Create a link to receive points from other members
• Enter Code — Enter a code you received to add points to your card
• Refer a Friend — Share your referral link and earn bonus points

How Cards Get Added

Cards appear in My Cards in two ways:

1. Automatically — When you first use a program (earn points, collect a stamp, redeem a voucher), the card is added automatically
2. Manually — Click Add to My Cards on any card to bookmark it for future use

Your Loyalty Cards

Points-based programs where you accumulate points over time. Points can be redeemed for various rewards at different levels. If you have an earned tier with a multiplier, cards display a badge showing your bonus (e.g., "🥇 2.0×").

Membership Tiers

If you've earned tier status with any business, your tiers appear in a dedicated section. Tiers show:

• Your current status and icon
• Progress toward the next tier level
• Points multiplier (if greater than 1×)
• Which loyalty cards the tier applies to

See Understanding Membership Tiers below for details.

Your Stamp Cards

Punch card programs where you collect a specific number of stamps. Complete the card to earn a reward, then start again.

Your Vouchers

Discount codes and promotional offers you've added or claimed.

Removing and Re-Adding Cards

If you no longer want a card visible in My Cards:

1. Open the card
2. Click Remove from My Cards
3. Confirm the removal

Your progress is always saved. Removing a card simply hides it from view. Your points, stamps, history, and rewards remain intact. Re-add the card anytime and continue where you left off.

Earning Rewards

Earning Points (Loyalty Cards)

1. Make a purchase at a participating business
2. Tell the staff you have a loyalty card
3. Show them your QR code
4. Staff scan it and enter the purchase amount
5. Points are added to your balance

Earning Stamps (Stamp Cards)

1. Make a qualifying purchase
2. Show your QR code to staff
3. Staff scan and add a stamp
4. Watch your progress toward the reward

Redeeming Rewards

Points Rewards

When you have enough points:

1. Visit the business
2. Tell staff what reward you want
3. Show your QR code
4. Staff process the redemption
5. Receive your reward

Stamp Card Rewards

When you complete a stamp card:

1. A "Collect Reward" button appears
2. Visit the business
3. Show your reward QR code
4. Staff confirms and provides your reward
5. Your card resets to collect again

Your QR Code

Each card has a unique QR code that identifies you. Staff scan this code to:

• Add points to your balance
• Add stamps to your card
• Process reward redemptions

Keep your QR code handy when visiting participating businesses.

Accessing Cards Offline

Your loyalty cards work even without an internet connection. QR codes are automatically saved to your device when you view them.

Installing the App

For the best offline experience, install the loyalty platform to your home screen:

1. On iPhone/iPad: Tap the Share button → "Add to Home Screen"
2. On Android: Tap the browser menu → "Install app" or "Add to Home Screen"
3. On Desktop: Look for the install icon in your browser's address bar

Once installed, the app works like a native mobile app—launch it from your home screen anytime.

What Works Offline

• Viewing your loyalty cards — See all your collected cards
• Showing QR codes — Your QR code stays available so staff can scan it at checkout
• Viewing stamp card progress — Check how many stamps you have
• Viewing saved vouchers — Access discount codes you've saved

An amber banner appears when you're offline: "You're offline. Showing cached cards." It disappears automatically when your connection returns.

💡 Tip: Visit your cards while connected to the internet at least once. This caches your QR codes for offline use.

Important: Showing your QR code works offline. Staff still needs an internet connection to credit points/add stamps/redeem rewards.

Membership Tiers

Some businesses offer membership tiers that reward your loyalty with bonus benefits. Think of it like airline frequent flyer status or hotel elite membership.

How Tiers Work

Tiers are based on your lifetime points earned, not your current balance. This is an important distinction:

• Lifetime points: Total points you've ever earned (never decreases)
• Current balance: Points available to spend (decreases when you redeem)

This means spending your points doesn't affect your tier status. A member who earned 10,000 lifetime points but spent most of them still maintains their tier.

One Tier Per Business

Tiers work at the business level, not the individual card level. If a business has multiple loyalty cards (e.g., Classic, Premium, Student), your tier applies to all of them. Points earned on any card count toward your single tier status with that business.

When Tiers Appear

You won't see tier information until you've started earning points with a business. Tiers only display when:

• You have earned at least some points with that business
• The business has configured a tier system
• You're viewing cards from that business

What Tiers Show

Each tier card displays:

• Tier name and icon (e.g., 🥇 Gold Member)
• Points multiplier if greater than 1× (e.g., "2.0×" means double points)
• Progress bar showing how close you are to the next tier
• Associated cards showing which loyalty cards the tier applies to

Click any associated card chip to navigate directly to that card.

Multiplier Benefits

Higher tiers can offer points multipliers that boost your earning rate:

Multipliers apply to future purchases only, not past transactions.

Where Tiers Display

• My Cards page: All your earned tiers in a dedicated section
• Card detail page: The relevant tier for that business
• Reward page: Reminds you of your multiplier when viewing rewards
• Card badges: Cards with multipliers show a badge (e.g., "🥇 2.0×")

Additional Features

Request Points

Need to receive points from another member? Create a request link:

1. Go to My Cards
2. Click Request Points in Quick Actions
3. Choose the card to receive points on
4. Generate a shareable link
5. Send the link to the person sending you points

Enter Code

Received a code from staff or another member? Enter it to claim points or rewards:

1. Go to My Cards
2. Click Enter Code in Quick Actions
3. Type the code you received
4. Submit to claim your reward

Viewing Your History

Your account tracks:

• Every point and stamp you've earned
• When and where transactions occurred
• All rewards you've redeemed
• Your current balances

Access this from any card's detail page.

Tips for Customers

Show your code every time: Even small purchases add up over time.

Keep your email secure: Your email is your login—protect it.

Check available rewards: Know what you can redeem before visiting.

Browse for new cards: Discover new programs on the homepage.

Related Topics

• Collecting Loyalty Cards — Finding and adding cards
• Earning Points — How points work
• Inviting Friends — Share referral links and earn bonus points
• Redeeming Rewards — Claiming your rewards