Redeeming Your Rewards (For Customers)

Completing a stamp card unlocks your reward. Depending on the program type, rewards are either automatically credited to your account or require a quick visit to claim your physical prize.

Types of Rewards

Businesses offer two reward types when you complete a stamp card:

Automatic Points Rewards

Points are instantly added to your loyalty card balance when you collect your final stamp.

How it works:

1. You earn your final stamp
2. System detects card completion
3. Points are credited immediately
4. You receive a completion notification
5. Stamp card resets to 0 for reuse

Example: Complete a 10-stamp card and receive 1,000 bonus points automatically.

No action required from you—the points appear in your loyalty card balance right away.

Physical Rewards

Tangible items like free products, discounts, or services require you to visit the business location to claim.

How it works:

1. You earn your final stamp
2. "Collect Reward" button appears on your card
3. You visit the business location
4. Show your reward QR code to staff
5. Staff confirms and gives you your reward
6. Stamp card resets to 0 for reuse

Example: Complete a 10-stamp coffee card and receive a free large coffee at the store.

Claiming Automatic Points Rewards

When Points Are Credited

Points are added the moment you collect your final stamp:

1. Staff scans your QR code at checkout
2. Final stamp is added to your card
3. Card completion is detected
4. Points are credited to your linked loyalty card
5. Success message displays

The entire process happens in seconds.

Viewing Your Points

To confirm points were added:

1. Go to your Dashboard
2. View your loyalty card balance
3. Check the recent transactions
4. See the points credit from stamp card completion

The transaction will show:

• Points added
• Source: Stamp card completion
• Date and time
• Stamp card name

Using Your Points

Once credited, points work exactly like regular loyalty points:

• Redeem for rewards from the loyalty program
• Accumulate toward tier progression
• Combine with other points in your balance

The points have no expiration (unless the loyalty program itself has expiration rules).

Card Reset

After points are credited, your stamp card automatically resets:

• Current stamps return to 0
• Progress bar empties
• Visual grid shows all empty stamps
• Ready to start collecting again

Your completion is recorded in your history, and you can immediately begin working toward your next reward.

Claiming Physical Rewards

Checking Reward Availability

When your card is complete, you'll see:

"Reward Ready!" message A celebration notification confirming your reward is available.

"Collect Reward" button Tap this to access your reward QR code.

Reward description Details about what you've earned and how to claim it.

Generating Your Reward QR Code

To show your reward code:

1. Open your completed stamp card
2. Tap the "Collect Reward" button
3. A large QR code appears
4. Instructions display: "Show this to staff to collect your reward"

This QR code is different from your stamp collection code—it's specifically for reward redemption.

Visiting the Business

Bring your phone to the business location:

1. Approach the counter or staff member
2. Mention you have a stamp card reward to claim
3. Open your reward QR code
4. Staff scans the code
5. Staff confirms the reward details
6. Staff gives you your physical reward

Staff Confirmation

After scanning your code, staff will:

• See your reward details on their screen
• Verify your identity
• Confirm the physical item to give you
• Check a confirmation box
• Process the redemption

Once confirmed, your reward is marked as claimed.

After Claiming

Your stamp card updates:

• "Collect Reward" button disappears
• Stamp count resets to 0
• Progress bar empties
• Card is ready for reuse
• Redemption is logged in your history

You can start collecting stamps again immediately.

Reward QR Code Expiration

Reward QR codes are valid for 10 minutes after generation. If you opened your code earlier:

1. Close the QR code modal
2. Tap "Collect Reward" again
3. A fresh code generates

This security measure prevents code sharing or reuse.

Multiple Pending Rewards

Most stamp card programs allow one pending reward at a time:

• Complete your card → Reward becomes available
• Claim your reward → Card resets
• Collect stamps again → Work toward next reward

You cannot accumulate multiple unclaimed rewards on the same card. Claim your current reward before it resets.

Reward Expiration

Physical rewards don't typically expire, but:

If the stamp card program expires:

• Unclaimed rewards may become unavailable
• Check program expiration dates
• Claim rewards before programs end

If you don't claim for extended periods:

• Some businesses may set reward expiration policies
• You'll receive notifications if expiration is approaching

Always claim rewards promptly after completion.

Troubleshooting Reward Redemption

"Collect Reward button doesn't appear"

Possible reasons:

• Card isn't fully complete yet (check stamp count)
• Reward was already claimed
• Program has expired
• Technical issue

Solution: Verify your stamp count matches the requirement. If it does and the button is missing, contact the business.

"Staff can't scan my reward code"

Try these solutions:

• Increase screen brightness
• Hold phone steady
• Close and reopen the code for a fresh one
• Verify you're showing the reward code, not the stamp collection code

"Wrong reward was given"

If you receive something different from the reward description:

1. Politely mention the discrepancy to staff
2. Show them the reward description on your card
3. Staff can verify the correct reward in their system

Mistakes are rare but can be corrected immediately.

"Card didn't reset after claiming"

If your stamp card still shows stamps after claiming your reward:

1. Refresh your account
2. Log out and log back in
3. Check if the redemption was fully processed

If the issue persists, contact support with your transaction details.

Viewing Redemption History

All reward claims are recorded in your stamp card history:

To view:

1. Open your stamp card
2. Go to the History tab
3. See all completions and redemptions

Each entry shows:

• Date and time of redemption
• Reward that was claimed
• Card completion count

This creates a permanent record of your rewards.

Combining Rewards with Other Programs

Stamp card rewards work alongside other loyalty features:

Points rewards + Loyalty cards: Points from stamp cards add to your loyalty card balance and count toward tier progression.

Physical rewards + Points: Some programs offer both—you get points automatically AND a physical reward to claim.

Multiple stamp cards: You can complete and redeem rewards from multiple stamp cards simultaneously.

Tips for Successful Redemption

Claim rewards promptly — Don't wait too long after completion, especially if programs have expiration dates.

Verify reward details — Read the reward description before visiting to know what to expect.

Bring your phone — You need your device to show the reward QR code.

Visit during business hours — Ensure staff are available to process your redemption.

Ask questions — Staff can clarify any reward details or redemption procedures.

Check your history — Confirm redemptions are logged correctly.

Next Steps

• Stamp Cards FAQ — Common questions answered
• Tracking Your Progress — Monitor your stamp collection
• Collecting Stamps — Continue earning stamps