Processing Redemptions (For Staff)

When customers have earned enough points, they can redeem them for rewards. You process these redemptions through the staff dashboard.

The Redemption Flow

1. Customer requests a specific reward
2. Scan their QR code
3. Verify they have enough points
4. Select the reward they want
5. Confirm the redemption
6. Provide the reward

Processing a Redemption

After scanning the customer's QR code:

1. Tap Redeem Reward
2. You'll see available rewards and point costs
3. Select the reward the customer wants
4. Verify they have sufficient points
5. Tap Confirm Redemption

Points are deducted immediately.

Checking Eligibility

Before processing, you'll see:

• Customer's current point balance
• Available rewards
• Points required for each
• Whether they can afford each reward

If they don't have enough points, the redemption option will be unavailable.

After Redemption

Once confirmed:

• Points are deducted from their balance
• The redemption is logged
• You provide the physical reward

The customer can see the redemption in their transaction history.

Redemption Codes

Some setups use redemption codes. The customer receives a code they present to claim their reward. If your business uses this:

1. Customer shows their code
2. Enter the code in your dashboard
3. The system validates and processes it

Handling Issues

Customer disputes point balance:

• Check their transaction history
• If there's a genuine error, contact your partner

Reward out of stock:

• Apologize and explain the situation
• Offer an alternative if available
• Do not process the redemption if you can't fulfill it

Wrong reward processed:

• Contact your partner immediately
• They can review and potentially reverse the transaction

Best Practices

Verify before processing. Confirm which reward the customer wants.

Fulfill immediately. Provide the reward right after processing.

Be friendly. Redemption is a positive moment—make it feel like a celebration.